Privacy Policy

Last updated: 2/10/2025

Welcome to FutureMed International Clinic. Your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you use our website and services.

1. Definitions

“Clinic,” “we,” “us,” “our” — refers to FutureMed International Clinic.

“You,” “your,” “patient,” “user” — refers to the individual accessing our services or website.

“Personal Data / Personal Information” — any information relating to an identified or identifiable natural person (name, contact, health data, etc.).

“Processing” — any operation performed on personal data (collection, storage, retrieval, use, disclosure, deletion, etc.).

2. Scope & Application

This policy applies to all personal data collected via:

Our website(s)

In-clinic consultations and treatments

Mobile or digital applications (if applicable)

Communications (email, phone, SMS, WhatsApp, etc.)

3. What Data We Collect

a. Identity & Contact Information

Name, date of birth, gender

Postal address, email address, phone number

Emergency contact details

b. Health & Medical Data

Medical history, diagnoses, therapeutic procedures

Photographs, medical imaging, clinical test results

Treatment plans, medications, follow up notes

c. Payment & Billing Information

Billing address, credit card or payment method details

Insurance information (if applicable)

d. Online / Usage Data

IP address, device identifiers, browser type

Usage logs, pages visited, session times

Cookies, analytics, tracking data

e. Communications

Records of communications (calls, emails, chat logs)

4. How We Use Your Data

We process your data for the following purposes:

To provide medical and aesthetic services, consultations, diagnostics, and follow-up care

To manage appointments, reminders, and patient communications

For billing, invoicing, payment processing, insurance claims

To comply with legal, regulatory, or reporting obligations

For internal record-keeping, analytics, service improvement

To send you newsletters, marketing, or promotional offers — only if you have opted in

To enforce our Terms & Conditions and resolve disputes

5. Legal Basis for Processing

We process your personal data on one or more of the following legal bases (as applicable under UAE law):

Consent (you have given explicit permission)

Performance of a contract (e.g. treatment agreements)

Compliance with legal or regulatory obligations

Legitimate interests (e.g. maintaining clinic operations, quality improvement)

Vital interests (e.g. emergencies)

6. Disclosure & Sharing

We may share your personal data with:

Healthcare professionals or external specialists (with your consent)

Diagnostic laboratories, imaging centers, or partner clinics

Third-party service providers (IT, cloud hosting, payment processors)

Insurance companies (where needed for claims)

Regulatory, governmental, or legal authorities (when required by law)

Business successors (e.g. in case of merger or acquisition)

Whenever we share your data, we require that the recipients maintain confidentiality and security standards consistent with our policy.

7. Data Retention

We retain personal and medical data for as long as needed to fulfill treatment, regulatory, legal, or business purposes. After that, we will securely delete or anonymize the data.

8. Security Measures

We implement appropriate technical and organizational safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include encryption, access controls, secure networks, staff training, audit logs, and physical safeguards.

9. Your Rights

Subject to applicable law, you have the right to:

Access and receive a copy of your personal data

Rectify inaccurate or incomplete data

Erase / delete your data (in certain circumstances)

Restrict or object to processing

Withdraw consent at any time (for processing based on consent)

Portability — receive your data in a structured, machine-readable format

Lodge a complaint with the relevant data protection authority

To exercise your rights, contact us at the details given below.

10. Cookies & Tracking

We use cookies, web beacons, analytics tools, or similar technologies to collect usage data, remember preferences, and improve site experience. You can manage or reject cookies via your browser settings (though some features may not function properly).

11. Third-Party Links

Our website may contain links to third-party sites, which have their own privacy policies. We are not responsible for external site practices.

12. Children & Minors

Our services are not directed to children under 16 (or local age of consent). We do not knowingly collect personal data from children. If you believe we did, contact us and we will delete it.

13. Changes to Policy

We may update this policy occasionally. Any major changes will be notified via website banner or other communications. The “Last updated” date will reflect the version in effect.

14. Contact Information

If you have questions or complaints about this policy or your data rights,
FutureMed International Clinic
Email: [email protected]